Refund policy

NO REFUNDS / NO RETURNS POLICY

All sales are final.

Each item sold by Rotten Sun Arthouse is made to order. Because of this, we do not accept returns, exchanges, or refunds for any reason once an order has been placed.

Please review product descriptions, sizing charts, and images carefully before completing your purchase.

DAMAGES, DEFECTS, OR INCORRECT ORDERS

If your item arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery at:

rottensunarthouse@gmail.com

Include:

• Your order number
• Clear photos showing the issue

If the issue is confirmed, we will issue a replacement at no additional cost.

Refunds will not be issued.

NON-RETURNABLE ITEMS

The following items are not eligible for return, exchange, or refund:

• Made-to-order or print-on-demand products
• Sale items
• Gift cards

Items sent back without prior approval will not be accepted.

EXCHANGES

We do not offer exchanges.

If you need a different size or item, a new order must be placed.

EUROPEAN UNION CUSTOMERS

Orders shipped to the European Union may be subject to a 14-day cooling-off period under EU law.

However, custom and made-to-order products are exempt from this regulation and are not eligible for cancellation, return, or refund.

CONTACT

For all order-related inquiries, contact:

rottensunarthouse@gmail.com

FINAL AGREEMENT

By completing a purchase from Rotten Sun Arthouse, you acknowledge and agree to this No Refunds / No Returns policy in full.